WITNESS
Witness Systems is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance.
The company’s unified Impact 360™ platform for workforce optimisation (WFO) operates across TDM, IP and mixed telephony environments. From the contact centre to remote, branch and back-office operations, Impact 360 captures, analyzes and enables users to share and act on cross-functional information across the enterprise to improve service, sales and the customer experience. Across industries and around the globe, the Impact 360 workforce optimisation solutions help organisations create and sustain a customer-focused culture that stands behind its service, builds brand, and drives customer loyalty and retention.