CALL RECORDING
Meeting legal and compliance requirements.
Security and training were the main reasons to record calls previously, but now it’s becoming a legal and compliance requirement to record all dealings with callers across most sectors.
As an integrated part of a contact centre solution, call recording provides many benefits for a number of different departments across the business. Customer service, finance, IT and legal departments all derive benefits from being able to record and access calls quickly and easily. Some of the benefits can be summarised as follows:
- Protects residents and staff with traceable records of conversations
- Resolves disputes quickly
- Improves customer service
- Meets legal and compliance requirements
- Provides a basis for focused training programs
- Saves time when trying to retrace calls
The solution we provide for call recording is feature and function rich with some of the key features being:
- Advanced search facility makes the location of the correct call a simple task
- Calls can be played back on a PC desktop
- Calls can be accessed over the Internet and played back
- Calls can be recorded by extension, CLI number, DDI number, dialled number, date, time, duration
- Record and store thousands of hours worth of calls for instant retrieval
Call recording is a valuable solution for any organisation and a natural choice when considering improvements to call management and customer service.
Case Studies and Data Sheets
Stafford & Rural Homes
CS06_StaffordRural Housing_2pp.pdf
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