HEARING IMPAIRED
Currently, many hearing impaired customers are reaching a dead end when trying to communicate with organisations. This is simply because a high percentage of organisations simply don’t have the capability to handle these types of calls.
By providing a hearing impaired option, organisations can provide customers with equal access to service.
CNT can provide organisations with the ability to receive textphone calls, SMS and interactive web chat which can be handled in the same way as a hearing person’s call. All this can be done using a desktop application removing the need for textphones.