REPORTING SOLUTIONS
A reporting solution from CNT delivers the majority of metrics that contact centers require on a regular basis, but some contact centers require customization of reporting data to suit their specific business needs. They may need to combine contact center data with their other reporting or business intelligence databases, or they may have multiple contact centers networked together and need to collate aggregate and comparative data. Contact centers can expend significant time and effort exporting and massaging data to produce the necessary reports.
Our Custom Reporting offers a simple means of creating customised periodic and one-time reports using well-known reporting tools, and to integrate this data into existing business data. Custom Reporting compiles centralized report data from one or more servers into a database on a central database server of your choice, such as Microsoft SQL Server or Oracle. Flexible, customized reports can be generated locally or via a web browsers using any report writing software. Alternatively, centralized report data can be integrated into existing customer databases or migrated to other servers. Custom Reporting with replication provides a straightforward way to report on networked contact centers. Custom Reporting can also be used to replicate reporting data to mirror servers or to support web-enabled reporting.